Return policy
Right of withdrawal
The Customer has the right to withdraw from the contract, without giving any reason, within 14 calendar days, in accordance with GEO no. 34/2014. The withdrawal period expires after 14 days from the day on which the Customer or a third party, other than the carrier, indicated by the Customer, takes physical possession of the products.
To exercise the right of withdrawal, the Customer is obliged to notify TWOCRIS AND CO SRL of his intention to return the purchased products by means of a written communication to the address: We will write the address here below , within a maximum of 14 days from receipt of the products, in which you should also mention the IBAN account for the refund of the amount, or the products you wish to replace.
For this purpose, you can choose one of the following options:
- to use the withdrawal form template provided here ;
- to make any other unequivocal statement expressing your decision to withdraw from the contract.
Effects of withdrawal
If the Customer exercises his right of withdrawal, he must return the products in the same condition in which they were delivered (in the original packaging with all accompanying documents: boxes, labels, instructions/other documents (if any), etc.) within a maximum of 14 days from the date on which the Customer notified TWOCRIS AND CO SRL. about the intention to withdraw from the contract.
We will refund the value of the product, by bank transfer, including the costs of the initial delivery (except for the additional costs determined by the fact that you have chosen a delivery method other than the cheapest standard delivery type offered by us), within 14 days from the date on which you communicated to us your decision to withdraw from this Contract. However, TWOCRIS AND CO SRL may postpone the refund until the date of receipt of the returned products that were the subject of the sale or until the moment of receipt of proof from the consumer that he sent the products to TWOCRIS AND CO SRL . , taking into account the earliest date. The payment of the return to our address is the responsibility of the customer.
Return/re-shipping costs will be borne by the customer.
Considering the provisions of OUG no. 34/2014 and the nature of the products sold by TWOCRIS AND CO SRL , for health protection and hygiene reasons, the Customer's right to withdraw from the Contract applies only to products that are returned in the same condition in which they were received, without being unsealed. No refund will be made if the product has been unsealed, if it is not in the same condition in which it was delivered or if it is damaged. By opening the individual packaging in which the ordered products were delivered it means that the products have been unsealed, that they are the ones ordered and meet your requirements, these products can no longer be returned to TWOCRIS AND CO SRL . and can no longer be subject to the right of withdrawal by the Client.
The Customer will return the Product to TWOCRIS AND CO SRL at the address: Scrim mai apoi . Packages sent to an address other than the one mentioned above or packages sent through the Romanian Post are not accepted.
If the Customer is not found at the address specified in the order and requests the resending of the package later, the cost of resending the package is borne by the customer.